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American Airlines passenger reviews

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Airreviews opinion
American Airlines: a one star airline 1 Star Rating: bad

Your reviews
American Airlines
Rated 2.6 out of 10 from 32 reviews
Seat
 1.8
Food
 1.1
Drink
 1.6
IFE
 1
Service
 2.2
Value
 1.2
Longhaul
1.7
Econ
0
Biz
Shorthaul
0
Econ
4
First
Domestic
1.4
Econ
1
First
stars  total
0-1
 12
2-3
 2
4-5
 1
6-7
 1
8-9
 1
10
 1


More reviews►
American Airlines Reviews 16 reviews, showing 1 to 10
1 2
American Airlines Review: American Airlines is NOT for Seniors
 
Overall: 1/10
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Value for Money
Recommended
I booked Flight 3615 departing Billings MT for Tulsa OK on 61017 for my friend visiting MT for the first time, she is 75 and only flown once before. The flight was late leaving Billings, arrived late at the DFW. Wheelchair was waiting and took my friend out to the tarmac area where she waited over 35 minutes due to plane not arriving at right gate. She was sent into terminal and told to wait again so she let the wheelchair go expecting to board. Then was told she would have to walk way down the terminal for her plane with a severe back problem. Then it was announced that her plane was boarding Flight 2426 she became excited rushing that she wet her pants got to the plane and the attendant put a blanket in the seat. She called me from Tulsa very agitated. I am VERY UPSET, she is too. Flying is not for the faint of heart. American Airlines is lucky I was not there.
DomesticEconomy
OnJune 2017
BySherry Hogins
12th Jun 17United States
      
American Airlines Review: Bad upgrade experience Chicago to Boston.
 
Overall: 4/10
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Recommended
I was shortchanged on a paid upgrade on a late evening flight that got delayed by half an hour (and for the first time on American I heard the pilot actually acknowledge and apologize) and security at O'Hare was a bit of a zoo and most food outlets were shutting down as I got through but since I have status and the cost would be 80 I paid for two 500 mile upgrade vouchers in the hope of getting bumped My seat was already in main cabin extra with reasonable legroom, and I fly this route at least monthly but given the late hour and my hunger I thought I would enjoy an upgrade The product was very disappointing and not worth 80 We were offered nuts which I can't eat due to an allergy, then I was given a snack pack as an alternative however seat comfort was ok but nothing special but food and beverage value maybe 35 for a snack pack and a couple of whiskies (but they often comp your second if you buy two in economy so not that good) wifi is paid for either way and I never use it I really feel ripped off, the upgrade really isn't worth the difference.
ShorthaulFirst Class
RouteChicago
OnMay 2017
ByFred Mars
24th May 17United States
      
American Airlines Review: Worst airline ever
 
Overall: 1/10
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Recommended
Don't ever fly American Airlines!!!!!!! They are the worst airline ever!!! They are completely incapable of arriving on time.9172016Flying from Dallas to Jackson hole Wyoming, they put too much fuel in the plane, so they had to remove 7000 pounds of fuel. The person who tried to remove the fuel broke the mechanism which is used to remove fuel. We sat on the plane FOR 3 HOURS while they tried to figure out how to remove the excess fuel.9242016Flying from Jackson hole to Chicago our flight was late, as usual, so we were late getting to our connecting gate. We arrived at our gate exactly at 6:37 for for a flight that departed at 6:45. We were told they had already closed the doors!!! So now we get to sit in Chicago for 3 hours and wait for the next flight going to Cincinnati. On top of that, the upgrade we paid for we did not receive because the next flight did not have any open upgradable seats, and they would not refund our money.I will never fly American Airlines Again!!!!!!!!! They are truly horrible!!!!!!
LonghaulEconomy
OnSeptember 2016
ByMatthew D Stehlin
25th Sep 16United States
      
American Airlines Review: American Airlines employees at Belize
 
Overall: 8/10
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Recommended
Would like to commend 2 ticket counter employees at American Airlines counter. Elizabeth went above and beyond in trying to get our boarding passes for 5 of us, when our connecting flight got us to the airport later than it should have. It was a bit of a stressful situation for her, but she kept her cool and went as fast as she could. Unfortunately we still didn't make it as we had to wait our turn in line at immigration desk and security. Another employee, named France worked hard along with Elizabeth to get us another flight to our destination, which worked out even better for us. Their work was much appreciated by us all and I hope they will be rewarded for their efforts as you don't often come across such exceptional service when travelling abroad.
LonghaulEconomy
RouteBZE
On
ByLynda
5th Apr 16
      
American Airlines Review: Never Again
 
Overall: 1/10
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Value for Money
Recommended
Our family of 17 adults and 2 children, departing from various cities in the US, traveled to St. Maarten for the week between Christmas and New Year. We all booked with American Airlines because it was an "all inclusive" hotel. We all booked our tickets in early 2015 and most of us chose our seats right away. Throughout the interim time period American Airlines changed all of our flights a number of times which required contacting their customer service and sitting on hold for long periods of time. Three of us had to change cities of departure due to a move. That change resulted in a 1000per ticket charge on average. On the day of travel the chaos began. One families flight was cancelled, one persons flight was late for the connecting flight and another couples flight also missed its connecting flight. This resulted in all of those people missing their first night at our resort and having to pay for their own hotel rooms in the city they were stranded in. Rebooking their flights was an absolute nightmare given the poor customer service. On the day of our return to the states, every one of our flights out of St. Maarten was two hours late (this may or may not have been AA fault), causing three of our families to spend the night stranded in an airport. Again, rebooking was a nightmare due to customer service. Almost no one in our family made the trip without some breakdown in customer service from AA. We witnessed double bookings of seats, constant overbooking resulting in requesting people to get off the plane and accept vouchers, no foodbeverage service on some flights, mechanical problems, no crew to unload a plane that landed at midnight and had to sit on the runway for 30 mins until a crew could finish a previous flight. Our flight captain became so frustrated he requested that we contact their corporate office and complain. Others in our party said their flight attendants requested the same. Just don't book with them. They need to get their act together.
LonghaulEconomy
On
ByDebby Fuhrman
7th Jan 16
      
American Airlines Review: Fly with another company and enjoy your travels
 
Overall: 0/10
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Recommended
Rude right from the beginning to the end. Once they have your money they will not be refunding it for any reason. They will NOT reimburse you for missed connections due to the problems caused by their company.
LonghaulEconomy
On
ByJ Walekr
27th Nov 15
      
American Airlines Review: Grounded with American Airlines
 
Overall: 1/10
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Value for Money
Recommended
This was by far the worst trip I have ever had in years of traveling both in the U.S. and overseas. Outgoing flight delayed 3 hours. Return flight delayed OVERNIGHT without any compensation, vouchers, apology or courtesy. We were told at the Charlottesville airport by American Eagle agents that we would have to rebook our own connections since their plane couldn't get us there early enough that night. Oh, by the way, agents couldn't provide the phone number, and they made a point of saying they would reimburse nothing for delays. American Airlines has record profits according to several Texas newspapers, yet the worst reviews online, numerous delays, one of the highest fatality rates and most abysmal safety records of any U.S. airline. You need look no further than the Internet to find all that. My trip was an example of all of those problems. Airline on return trip, scheduled at 4 p.m., failed to notify customers of a delay until departure time. They said through loudspeaker we had to call to rebook our own connections. I spent hours calling, trying to find another flight to get me home that same night, to no avail. Agents at the counter were useless. Finally after third call to customer service, best they could do was a flight the next day, making me arrive late for an important meeting. I spent 130 on hotel, 40 cab fare, 30 meals, woke at 2 a.m. for return flight the next morning and arrived home, had to take a cab and arrive late to work.Outgoing flight from Chicago, also via American Eagle, actually started down the runway before pilots realized one of their flight computers was out. Duh (!))(& Airplane turned around, and we waited 3 hours for a repair. So much for waking up at 3 a.m. for an early outgoing flight and arrival.I will never fly American Airlines again.
DomesticEconomy
      toMinneapolis - Saint Paul
OnNovember 2014
ByM Smith
13th Nov 15United States
      
American Airlines Review: very rude check in counter crew at laguardia airport
 
Overall: 3/10
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Recommended
It happened at Laguardia early Tuesday morning(2days ago), I asked desk crew to check in my baggage(1) and was told it will cost 25 to final destination of Tucson. I usually don't have over size bag and never have charged upon check in with any airline. naturally I was surprised and changed my mind (I was bit tired that was only reason to check in), told her politely I will carry on my bag. Then things turned very nasty. Suddenly she yelled at me "what's you want? we're charging check in luggage for years, why you don't read the ticket. your bag is too big anyway" I told her that I never have problem carrying this bag anywhere, in fact from Tucson week ago using same airline, I had no problem to carry on. even I put my bag to carry on bag measure to make sure, she insist my bag is too big and need to pay. I'm Japanese, I didn't raise my voice to argue or anything, but other male crew shouted at me in front of other customer saying "That's it, if she's not paying, we're not taking her!"Remind you, it was early check in time(5:30sh), there's no long line to stress them out and I wasn't taking their precious time for unnecessarily argument. Since I woke up very early and tired and all, I gave up quick and paid. While processing my ticket, there's no polite words from any of crew, very unkind vibe.That's too bad, other part of my trip with American Airline was just fine. Laguardia crew really need to learn "Customer Service". It's just very bad experience.
DomesticEconomy
OnOctober 2014
Byvivian
29th Oct 15United States
      
American Airlines Review: Worst trip ever!
 
Overall: 1/10
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Recommended
On Saturday, June 27, my friend and I, took a flight on USAIRWAYS from Columbus, Ohio (CMH) to Montreal, Quebec (YUL) with a layover in Philadelphia, PA. Our trip to Montreal was for both business and pleasure. We had two other companions traveling with us representing our company for a few important meetings in Montreal. The purpose of the trip was to visit some important manufacturers and family members while in Montreal. And due to the following, we lost a day of travel and totally impacted our trip! As indicated, our 6:51 pm flight (Us Airways) from Columbus, Ohio to our connecting flight in Philadelphia was delayed almost an hour. So we boarded late and still hopeful of making our connection. After circling Philadelphia for awhile with a thunderstorm, we knew that would not happen. So were diverted to Harrisburg with our flight, PA due to inclement weather along with other flights. We than sat on the runway about another hour with then an announcement we have an option to deboard for the evening in Harrisburg or go to Portland Maine. We choose Harrisburg, PA. And prior to debarring we reminded the stewardess to send our with luggage with us. As she checked our names off a list she promised no problem. That did not happen. Then, upon our arrival in Harrisburg, PA, we witnessed mass confusion. We realized that we were stranded for the night. The US Airways hub was understaffed and totally unprepared to handle the situation at hand. No one working for US Airways in the first hour that could give us any indication of our options. Eventually a gentleman advised the group the airlines would provide a taxi voucher to go to Philly for the night (since there were no hotels available.) That took 1.5 hours waiting in a crowded line to get a voucher at midnight. Once we had the voucher, we went to the outside taxi area, only to realize there were over 60 plus people ahead of us. At 1:00 am only 2 taxis had arrived! We knew we were in trouble. Meanwhile, our luggage ended up in Portland, ME and was NOT removed from the airplane as the stewardess said it would be. When we attempted to find our bags with the tracking numbers, we were given three different answers on where the bags were located. Knowing that the airport was understaffed we called the 1800 number for US Airways to get further explanation on as to why we would not be reimbursed for a hotel room and also to inquire if our bags would eventually make it to Montreal. After waiting in line for two hours for taxi vouchers for a ride to Philadelphia, we realized that we would probably not get a taxi. At 2:20 AM we called Uber Services and paid out of pocket to be taken to Philadelphia. Halfway to Philadelphia and after calling 10 to 12 different hotels (all booked) we found the only room available was located in Honeycreek, PA. After staying the night in Honeycreek, PA, we realized no taxi or Uber drivers would take us from Honeycreek to Philadelphia, PA. We ended up recruiting one of the maids to take us to the Philadelphia airport for 150. Needless to say after no flight, no bags, no transportation, and upwards of 900.00 worth of out of pocket expenses and no customer service, we were totally appalled. We also lost a day of events due to travel and have lost faith in US Airways / American Airlines. We were tired and disappointed from the lack of customer service and concern. We had actually felt like cattle moving through the entire process!In summary we lost a day of travel and approximately 900.00 dollars in extra expense with no apologies.
LonghaulEconomy
AircraftAircraft: CMH
RouteMontreal
OnJune 2015
ByTh Traveler
4th Sep 15United States
      
American Airlines Review: Moronic customer service
 
Overall: 1/10
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Recommended
Moronic customer service from American.......Checked my reservation for travel next week and i found my seat assignments were cancelled.. called their so called customer service and spoke to an agent who tells me that some random person called in and cancelled my seat assignments on a full; flight for my party of 6. spoke to a supervisor who was even less willing to listen to logic. She insists that a travel agent called in at 10:26pm on a Saturday night from Costco Travel and cancelled 5 of the 6 seat assignments and left one for my 11yr old child. Asked her to reassign and she said she cant as the flight is full...... Asked her why would any travel agent call and cancel seat assignment to which she says " its not for me to say". She kept on telling me that a Grace Carlson called in and cancelled my assignments. It didn't matter that there is no Grace Carlson in my travel party or that I don't even know a Grace Carlson.Called the elite desk and she states that she only has a few seats left as the rest a reserved fro elite plus travelers. She also added that a supervisor "will not speak to you" and refused to transfer me. After explaining the issue yet again (by now have been on the phone for over an hour) she says the airport staff will do what they can. Asked if she can note in the record locator notes that we did not cancel the assignments...she refused. At this point we have no choice but wait to see where our party will be dispersed throughout the plane. Seats that I had reserved back in March have been reassigned...... So Through AA's outstanding customer service dept; anyone can call, not be connected to any travel booking and can make changes.......Glad to see that post 911 security measures and taken seriously...... Changing exterior colors don't mean a thing if on the inside its still the same old worn down nonsense..... Waiting to see if AA wants to help address and resolve this matter.
LonghaulEconomy
On
ByJay P
11th Apr 15United States
      
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