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Airline reviews
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Asiana
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Lounges
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First & Business
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In London (LHR), the Star Alliance joint lounge is used (T1, right after security, Open 0500-2200). In Paris there is also the joint Star lounge (Near Salon secter on 11st floor, open 0530-2230), while in Frankfurt there is the Senator lounge for Star Golds, while business class passengers have to make do with the LH business class lounge (Near B EAST B43-B48 gate, open 0530-2230).
Incheon Asiana Business class lounge |
In Sydney Asiana have recently swaped from the Qantas lounge to the Air NewZealand lounge (58-59 gate 3rd Floor, open 0530-2130). In Bangkok there is the Louis' Tavern CIP Lounge (E Concourse) but the Asiana lounge may be better, if a longer walk from the gate normally used. Singapore has the Premier Club, Hong Kong oddly has the Dragon Airline lounge (Level-7 near Gate16, open 0600-0030) but the United or Thai lounges are better. In America, there is a wide choice, with New York having The Lounge (west rear side on the 4th floor on terminal 4), LA using the joint Star Alliance effort, San Francisco using the CI (Dynasty Lounge, on the 4th floor of the Asiana Airlines office building) and Chicago uses the Swiss International airlines lounge.
Incheon Asiana First class lounge |
In the main concourse, which is used by all Asiana flights (but not Star Alliance codeshares) there are two separate lounges, for First Class, and for Business Class. The location of the lounges is ideal, right in the centre of the airport, at the junction of the T. They are immediately after passport control: double back, and take the escalators upwards. The two doors for First and for Business are separate, but on the same landing which also has a snack bar, and the two paid for lounges.
One slight confusion you may have is that there are signs pointing at both lounges, and below this there is a Star Alliance Gold sign: in fact, Gold's can only go into the Business section, with Asiana's Diamond Plus and Platinum going into First.
Both lounges are superb examples of their type: Light, airy, neutral and sedate, the hard product - the furnishings - are world class: if only all lounges were built this way. It's let down a bit by the crowds and the poorer food in business, but these two lounges are definitely worth a trip.
Incheon Asiana First class lounge |
Incheon Asiana First class lounge bar |
The significant difference in the First lounge is the food. At the far end, past the dining area, there is a chilled cabinet with salmon, ham, and seafood. Beside it there are some some amazing deserts. To the right of this there are three hot food cabinets (with breakfast in the morning, noodles in the afternoon) which are continually topped up by the chef who has a kitchen around the corner. On the left is an ice cream cabinet with lots of Häagen-Dazs bars & tubs.
Incheon Asiana First class lounge. Note the small private seating areas on the right. |
The drinks section are impressive, with spirits including Johnny Walker Blue, plus Bombay Saffire Gin, Baileys (not chilled) Jack Daniels, Martini, Smirnoff Red Vodka, Campari, and Bacardi Rum. Sparkling Wine is Moet, in an ice bucket, however there is only one type of white (again in an ice bucket) and two reds beside the spirits, which is a bit disappointing considering the rest of the selection. You may hunt in vain for wine or champers glasses: in fact the very pretty ones on the shelf which look as if they are just for decoration are for use.
Incheon Asiana First class lounge food |
As you enter the lounge on the right is a computer room with four laptops, a printer and a photocopier. Straight ahead as you walk through is a newspaper rack, although the selection here is very poor, with only a few Korean papers, and some travel magazines. There are two more magazine racks in the small private sitting areas. At the far end on the right are the showers: there is never a queue, and the woman handing out towels is often glad for something to do. On the left is the bathroom, with classy square taps. Finally, if you double back at the far end there is a DVD viewing room, with four large comfortable seats and good flatscreen TVs. DVDs are available from reception, and there are also normally some left in the drawers below the players.
The staff in the lounge are very attentive: sometimes too attentive. You only have to wander over to the food area and someone will ask if they can bring you anything. While this is a nice touch, if you are bored and just wandering over to see what there is, you do get the feeling of a nagging servant at your arm.
Incheon Asiana Business class lounge |
Incheon Asiana Business class lounge |
The Bar was fully equipped with a large range of spirits, however they are noticably a step down from those in First. There is Johnie Walker Black, with Smirnoff Red, Bacardi rum, Gordon's gin, Cinzano, Chivas Regal, Canadian Club, and Hennessy VSOP. Sparkling Wine is Beringer sparkling rose(but you need to ask for this), and with two types of wine in a wine bucket. There is draft beer on tap, and chilled glasses in the fridge. However the beer tap just says "beer", with no indications of what type it is.
Incheon Asiana Business class lounge |
In front of the bar area is the food. There is salad 24 hours a day, in large tubs in the fridge. Beside this are two hot tubs, however hot food only arrives at breakfast (at 0730), lunch (1200), and tea time (1800). There is only a fixed quantity of food at both lounges and once the food is gone they will not prepare anymore until the next serving time. Next to this the Chef's Corner where there is a chef making a different meal a day. Sometimes it is bibimbab with seasoned spring greens, other times hwajeon (pan-fried rice cakes with flower petals), and if you are lucky, fresh strawberries and a strawberry shake. The chef comes from the Westin Chosun Hotel.
Incheon Asiana Business class lounge |
At the nearside to the room are four snoozing areas, however it's not great for having a kip, as there's a huge window infront of you, and the sun really can beat down. Beside this are the showers, and showers can be a problem, because of the vast number of transiting passengers who all want a shower at the same time: there can be a real queue in the early evenings, at around 7pm. It is often best to queue for the shower first, before getting something to eat.
There is free Wifi in the lounge, and also 12 Computers, in the business area beside the reception desk, plus a fax and photocopier. No boarding calls are made in the lounge, however there is Business priority boarding so it shouldn't be too much of a rush anyway.
London LHR Star Alliance lounge used by Thai Airways |
The lounge is very large, but rather dull. Food is pretty good, with a hot option available for the Asiana flight so you can eat in the lounge before getting on board. Food is often curry, with salads and sandwiches also available.
London LHR Star Alliance lounge used by Asiana |
There are showers in the lounge, and free Wifi, but no computers.
Full details of this lounge are contained in the bmi pages, under the Joint Star Alliance LHR Lounge section.
Note that you might be better off going to the bmi Great British Lounge by gate 5. This has a much better atmosphere, great views of the runways, and a lovely bar called The Local. Again, details of the London Heathrow Great British Lounge are contained in the bmi pages, under the Great British Lounge section.
Sydney Air New Zealand lounge used by Asiana |
There is a good bar area with 4 types of Kiwi whites and red, a Kiwi sparkler, and half a dozen types of beer in the fridge, plus vodka, Bacardi, Bunderberg rum, Gin & Brandy. However with the thai flight leaving at 9am, you'd be a brave passenger to work your way through these before boarding.
Food is equally good, with some flights leaving early in the morning there in time for the cooked Kiwi breakfast including sausages, tomatoes, and a strange cheese flan type thing. There is also a rare delight of a pancake making machine, and maple syrup is in the jug.
Sydney Air NewZealand lounge bar area |
Newspapers are on the top of the shelving Units, with the Sydney Morning Herald, and the Financial Review, but no Korean papers. There is a small business centre at the far end of the lounge, and three computers. There are also two sets of showers: in the main lounge, and around the corner of the old First section.
Full details of this lounge are contained in the Air New Zealand pages, under the Sydney Lounge section.
For the regular Asiana flights to Frankfurt, Asiana use the Lufthansa lounges.
Frankfurt The new Lufthansa Senator Lounge in pier B |
Full details of both the Frankfurt Asiana lounges are contained in the Lufthansa pages, under the Frankfurt Lounge section.
Frankfurt The new Lufthansa Senator Lounge in pier B |
The bar is great: called the City Lights Bar, you can sit around the bar on high bar stools, looking at the lights behind it. There is a barman to mix cocktails. Service is slow, and a separate bar area has two beer taps, spirits on the glass shelf, beer in the cooler on the worktop, and 3 white and 2 red to the left of this. Food has the usual Lufthansa lounge offerings of cheese and lard, olives, rice, ham and salad. Alas the eating area is dull, with a curved wall with small tables.
There are showers and two spa rooms, offering massages for €50. There are a few computers in the business area, and free wifi, plus luggage lockers and a smoking room.
Full details of the Frankfurt Asiana First Class lounge is contained in the Lufthansa pages, under the Frankfurt Lounge section.
Frankfurt Business lounge Pier B |
The bar has an OK choice is good with excellent coffee, two types of wine, and Sparkling Wine (or rather "Lufthansa Brut").
Full details of the Frankfurt Asiana Business Class lounge is contained in the Lufthansa pages, under the Frankfurt Lounge section.