Emirates
Emirate business class suck
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IFE
Service
Value
0/10 | Business Class Longhaul | Boeing 777 | to Bangkok Suvarnabhumi

My experience is bad for emirate. If there is a negative star I will give. I use business class of Eva, American, united, Ana, Korean air and decided to try emirate. This is a big mistake. Emirate is the worse business class I have ever fly. Booking suckAgents are rude almost all of them has v. Strong accent and rudeFlight route and wait time suckRebooking is way too painfulFood suck lounge is a joke especially at Houston airport My first and last time flying emirate Run away!!!!!!!

Sindy | Canada | March 2020   -2 votes



SriLankan Airlines
Horrible travel
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Food
IFE
Service
Value
Recommended
1/10 | Economy Longhaul | Aircraft Changes | Trivandrum to Sydney

I travelled to Sydney via the Australian Federal governmentapproved pilot program from TrivandrumColomboSydney. Our travel was not a good experience. They were out of vegetarian food for breakfast and the other soya chunks given was stale and also, the paratha was rock solid and I had no food to eat, I am a vegetarian and I had nothing to eat on my journey. I was ready to pay for the food but they didn't have any on the service menu and also they were out of the veg meal like I mentioned earlier, despite them taking our food preferences beforehand, this is really terrible and I have never experienced something like this. Moreover, our entertainment system was dysfunctional mine and the one who was sitting next to me and some others but at least their headsets worked and mine didn't. We could not watch anything and when I tried, the movie was jumping to the end, I hardly watched for seven minutes, several rebooting was done but to no avail. To top it all, they were out of water bottles too... I don't consume alcohol, so while the others substituted that for water, I did not have any. It was a horrible experience and despite paying a lump sum, there were no basic resources that an airline promises. (You can verify these details from my copassengers and also from the cabin crew).PS: think thrice before booking your flight via SriLankan Airlines.

Ash | Australia | December 2021  



Air Canada
Never fly in this Air line.
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IFE
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Value
1/10 | Economy Longhaul | Toronto to New Delhi

I bought a ticket in 2019 and they canceled the flights due to COVID. I had to write 100s of letters to ask for my money but at last issued a coupon. Now I am having a great issue in using it. They never responded when I am trying to reserve a ticket. I am trying several days and even my ticket agent told he could not contact the customer service. I am trying for 3 hours now just singing their horrible recording. I missed several incoming calls. I am very sorry for being a Canadian citizen who could not use a good service of a good Air line after spending my own hard earned money

Mangala Ranasinghe | Canada | March 2019  



MH
Still waiting to get my 1000 bucks back...thieves
Value
1/10 | Economy Longhaul

Complete lack of response stuck in WA with closed borders since early 2020. have repeatedly asked for refund of booked flight to Vietnam for May 2020 blankly refused. I would call this thieving as they took my money and ran !!

Hans NOssent | Australia | May 2020  



Turkish Airlines
Everything bad in this airline
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IFE
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Value
0/10 | Economy Longhaul

Flying with TURKISH AIRLLINE was disaster from sitting to service and at the end not giving my miles for the flight, worse than that is their customer service which do not understand at all, they didn't care about the passenger in this Covid time by filling up the plane to the max. and when I mention it to them they didn't even care to talk to me, and as I said no service during flight just saw fly attendant 3 times during 14 hours flight

Merat | Australia | December 2021   +1 votes



MH
very bad experience with no support for refund
0/10 | Economy Longhaul

I booked my flight from bengaluru to hongkong with layover in kuala lampur on 6Jan2022. I also booked 3 week government designated hotel for quarantine (non refundable).i received a cancellation message that my flight from kuala lampur to hong kong has been cancelled due to covid restriction, though Malaysia was not in the restricted country list. Customer service representative told me that only half of the booking is cancelled and the booking from bangalore to kuala lampur on 6 jan is still active. I dont know why they cancel only half booking and not complete booking. They gave me option to rebook the flight from kuala Lumpur to hong kong is on 17th jan. i dont know why they were offering such option and what will i do from 6th jan to 17th jan on kuala lampur airport. For the refund they said it will take 3 month to 6 months.I dont know what to do with my 3 weeks nonrefundable quarantine hotel booking in hong kong as other flight rates have shoot up by 34 times by now. Also getting refund for cancellation is not easy from Malaysian airlines.I will never do the same mistake to book and rely on this airline.

vikash | December 2021  



Turkish Airlines
AVOID flying with this company
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IFE
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Value
Recommended
0/10 | Economy Longhaul | Cairo to Chicago

A VERY bad company. Take home message: AVOID traveling with Turkish Airlines (TK). Youll find yourself in the most stressful situation while traveling with them. At the airport youll find that your flight that you booked through the company website does not exist!! Last month I booked my overseas flight directly through the TK company website. On my way back at the airport, I was told that my connection flight from Istanbul to USA is canceled and I have to wait at Istanbul Airport till the next day to catch the next flight to USA. This resulted in a very inconvenient situation where I had to wait for 14 hours overnight sitting on a chair at the airport, which was completely shut down (no restaurants or stores are open), and I missed important business on the day I was supposed to be back home. This is exactly what I tried to avoid when booking my flight although there were other respected airlines offering cheaper prices. What confirms that this is a nightmare company is that: 1) they did not even bother to send me an email or contact me before departure to let me know that the connection flight is canceled, although I entered my contact information when booking the ticket; 2) I wrote to TK customer service complaining about this situation; no one cared to reply. Not mentioning that most of the personal monitors on the transAtlantic airplanes are not working (so you dont even have a means of entertainment during the long flight) and that the flight crew are unprofessional. So, in summary do yourself a favor and avoid flying with Turkish Airlines or you may experience this yourself.

Sam A | United States | October 2021  



Finnair
"Flexible" ticket is a lie
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Value
Recommended
0/10 | Business Class Longhaul | New York all airports to Helsinki

I bought a "flexible" ticket, but Finnair were unable (or unwilling) to reasonably change it. You pay 300 extra specifically for the purpose of being able to push the flight date. Then they say the next time they can fit you in is in a month! This is no different than buying the ticket at a regular price. So, their "flexible" ticket is a lie and COVID is only an excuse.

Anton | United States | September 2021   +1 votes



Emirates
Emirates airlines
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IFE
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Value
10/10 | Economy Longhaul | Boeing 777 | Dublin to Phuket

I have flown with this company on two occasions to Thailand from Dublin, Ireland. Everything was perfect. The staff take care of you excellently. Nothing is too much for the staff to make sure you have a flight to remember. Thank you so much Emirates. Hope to fly with you soon.

Christopher Kearns | Ireland | October 2019   +8 votes



Lufthansa
Great Service
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IFE
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Value
10/10 | Economy Shorthaul | London - Heathrow to Munich

We booked a flight from London Heathrow on 3rd August returning 14th August from Munich, we required assistance and everything was perfect. The staff were most helpful both ways, many thanks for the help you gave us,it made travelling so much easier.

Graham Homer | United Kingdom | August 2021   +3 votes