Airlines StarAlliance oneWorld Skyteam Others News Seatmaps Lounges Forum Contact

British Airways Reviews

Overview Fleet Entertainment Experience FrequentFlyer Lounges Routes History Tips Food Drink YourReviews Discuss


► Airline reviews › British Airways › Passenger Reviews

British Airways passenger reviews

Would you like your say on British Airways? If you would like to contribute, please write your own review & trip report. Reviews are contributors opinions alone, but as the editor I may cut comments violating the terms & conditions ).

Airreviews opinion

British Airways: a three star airline

► International Business Class

Seat is unusual, half the seats face backwards.

Food is good, but smaller quantities

Lounges substandard, with few facilities.
► International Economy Class

Seat is OK, but not leading the pack.

Entertainment one of the better points, good IFE

Food & Drinks so-so food: not large quantities. Free bar is good.

Aircraft can be busy, and quite old. ► Europen Economy Class

Food & Drinks are paid for, no-frills style.

Your reviews

British Airways
Rated 5.7 out of 10 from 32 reviews

Recommended by 71% of reviewers (5 for, 2 against, 1 abstain)

Seat		2.2
Food		3
Drink		3.9
IFE		1.6
Service		6.5
Value		1.7

Longhaul

1.8

Econ

7.5

Biz

First

Shorthaul

3.5

Econ

Biz

Domestic

Econ

stars		total
0-1		0
2-3		2
4-5		2
6-7		1
8-9		3
10		0

British Airways Reviews 8 reviews, showing 1 to 8

▶

British Airways Review: Very poor in Premium Economy

+2 votes

Overall: 3/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended

Thge premium economy seats look good, with lots of legroom.Alas, made the mistake of ordering vegetarian meals on this flight the food was horrendous.I was served an indistinguishable uniform mass of what appeared to be mashed, overcooked potatoes (and maybe other vegetables, I am not sure) for one meal and an ice cold frittatasandwich which should clearly have been heated up. The latter I took one bite and couldn't continue. I have had better meals in economy class in other airlines. The seat was nothing to write home about, but noticeably comfortable compared to economy class (with the price difference to match of course). The service was lacking and quite perfunctory when it is available. On the plus side, I am glad there are separate premium economy class toilets at the front of the cabin, instead of having to walk all the way to the back of the plane like some other flights. Paid for inflight wifi for an a hour disconnected after 40 minutes and no longer able to use. Reasonable price and speed.

Longhaul	Premium Economy
Aircraft	Boeing 777
Route	London - Heathrow
to	Singapore - Changi
On	September 2019
By	Sheila H
30th Sep 19	United Kingdom

British Airways Review: Upgraded, and a great flightr

+2 votes

Overall: 7/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended

Early morning flight from Gatwick which was very busy, but smooth check in for Gatwick to Tampa.Looked on manage my booking, and the aircraft was changed 2 days prior to departure. On the airbridge we were told our World Traveller Plus seats had been upgraded to Club World, a very pleasant surprise. Alas, we were on an 777 which had not been refurbished, but extra space was very good, cabin crew were very efficient and pleasant. Only downside was the main meal, which I would have had in original seats, but main courses were not to my liking, but afternoon tea was very good. Thank you BA for the experience.

Longhaul	Business Class
Aircraft	Boeing 777
Route	London - Gatwick

On	August 2019
By	Anthong W
30th Sep 19	United Kingdom

British Airways Review: Cheap no frills service

+2 votes

Overall: 4/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended

	The good point is the brand new A320 jet with a comfortable interior with plenty of leg room for an economy seat. Other than that BA now offers a basic no frills service that is no different to a budget airline. Yet it charges 'full service' prices!

Shorthaul	Economy
Aircraft	Airbus A320
Route	London - Heathrow
to	Zurich
On	September 2019
By	Ivor V
30th Sep 19	United Kingdom

British Airways Review: A really comfortable journey from Boston to Singapore

+2 votes

Overall: 8/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended

The BA flight was from Boston and then a change of plane from London to Singapore. The flight from Boston to London was in Premium Economy and the crew took great care to make the journey very comfortable. I was not issued a boarding pass from London to Singapore and that was a matter of concern for me and my husband. However, in London they upgraded both me and my husband to Business Class and it was amazing experience. I must say that i have always had a good experience in BA whenever i have flown although that has not been what my friends say about BA.

Longhaul	Business Class
Aircraft	Boeing 777

to	Singapore - Changi
On	September 2019
By	Saiad
3rd Sep 19	United States

British Airways Review: Pros and Cons

+2 votes

Overall: 8/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended

I fly often with British Airways and it really does have its pros and cons. Today, for example, up to Edinburgh, the cabin crew werevery helpful but the airline has lost it's panache. It's become bland and impersonal. A shadow of it's former self and what with 'do your own check in for your luggage labels on cases on in Heathrow.On the other hand, it is way better than the low cost carriers.A bit of a mixed bag.

Domestic	Economy



On	September 2019
By	Tim
3rd Sep 19	Australia

British Airways Review: Really rather good

+2 votes

Overall: 5/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended

	The plane is okay. The in-flight entertainment is acceptable: enough films so I got a decent one. The staff were OK. The food in economy class is acceptable, and free bar. Much better than I expected.

Longhaul	Economy



On	September 2019
By	Michael
3rd Sep 19	Australia

British Airways Review: Had a great flight in economy

+2 votes

Overall: 8/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended

	I was expecting a rather grim experience on British Airways how wrong I was. The aircraft was a new A380, the legroom was OK, but not exceptional, however the crew were the highlight, very friendly!I was also wowed by the way there was decent, hot food, and with two meals, all free! And free flowing wine not what I'd been led to believe would be the case.

Longhaul	Economy

Route	London - Heathrow
to	New York - Kennedy (JFK)
On	February 2018
By	Brian T
19th Feb 18	United Kingdom

British Airways Review: Really bad in Business Class

+2 votes

Overall: 3/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended

We flew with 6 of our family to Rome, and, the business class seats are nothing more than in economy. I just could not move in the seats they are so tight. We then learnt from the steward that it's a new configuration that hasn't gone down very well with customers. This once great airline that's gone from the best to the worst in 5 years, and on European routes it's no more than a budget carrier, money is the key driver for BA with customers very last on the list. We all felt we had paid for a service we never received.

Shorthaul	Business Class
Aircraft	Airbus A320
Route	London - Heathrow
to	Rome - Fiumicino
On	June 2017
By	John T
13th Jun 17	United Kingdom

▶

Airreview Add Review

Submit your own review

Overall score: Roll over & click to set score Select HERE or below: 0 1 2 3 4 5 6 7 8 9 10
Title:
Review:

Name: Email:

(Your Email address is not displayed on the site)

Optional information:		Would you recommend this airline to a friend?
Class:	Distance:

Optional Ratings: You don't have to tell us about this, but it would help make your review stand out
Food: Roll over & click for score	Drink: Roll over & click for score
IFE: Roll over & click for score	Seat: Roll over & click for score
Cabin Crew: Roll over & click for score	Value for Money: Roll over & click for score

Optional Details: Leave blank if your're in a hurry - but it helps if you want to let us know

Aircraft:

Where did you fly from and to?
to:

Enter the 3 letter IATA Airport Code (This information is optional - leave blank if you do not know it)

I live in: When you flew:

Optional Photos: Add some images to illustrate your review
Image 1: Link to image: Description:
Image 2: Link to image: Description:
Image 3: Link to image: Description:
Image 4: Link to image: Description:
Image 5: Link to image: Description:
Enter the URL (website address) where the images are stored. You should only link to photos you own, and for which you own the copyright. We are working on hosting images too, but don't have that capacity right now.

Add more detailed ratings of food, IFE & seat
Add more information about your trip
Add photographs

Return to Editor's review & opinion on British Airways